Guiding AI Product Innovation & Compliance

Led the UX efforts for AI-driven chatbot features at Rewst, providing strategic leadership to shape conversation design and retention policies that balanced functionality, privacy, and trust. Ensured innovation while maintaining GDPR compliance and user privacy throughout the product experience.

Challenge

  • Needed to introduce AI-driven chat experiences without compromising compliance or user trust.

  • Lack of established data retention policies for conversational AI in the platform.

  • Ensuring seamless user experience while adhering to GDPR and privacy standards.

Approach

  • Designed UX and product strategy for RoboRewsty, an AI-powered chatbot to assist users with documentation search and onboarding.

  • Defined end-to-end chatbot experience including:

    • Placement, interaction design, and user feedback mechanisms.

    • Accessibility standards for inclusive AI assistance.

    • Metrics and feedback loops to continuously improve the AI model.

  • Authored the Chatbot Retention Rules document:

    • Proposed secure 30-day chat storage policy.

    • Enabled user controls for chat deletion and export requests.

    • Ensured compliance with GDPR and alignment with industry practices (OpenAI, Anthropic).

  • Partnered with stakeholders to communicate AI capabilities and privacy policies transparently to users.

Outcome

  • Delivered an AI chatbot experience that improves user engagement and reduces support overhead.

  • Established foundational compliance policies for future AI initiatives.

  • Increased user trust through transparent retention and privacy controls.